Wardrobe enables brands to thrive in resale by generating a new revenue stream through their non-restockable returned merchandize.

Re-commerce from returns

Wardrobe enables brands to thrive in resale by generating a new revenue stream through their non-restockable returned merchandize.

Re-commerce from returns

To date, we’ve helped brands monetize over 2.8M non-restockable customer-returned items, and can resell over 80% of the merchandize within 6 months, regardless of condition.

Customer returns are broken.
Over $100B of apparel returns inventory are sitting on retail balance sheets today. And it’s getting worse.

66%

Average cost to process an item’s return is 66% of its retail price.

> 25%

of returns were thrown away by retailers in 2019.

Brands need a solution that is reliable, simple and sustainable.

Meet Wardrobe.
Brands use our platform for three key reasons –

01

We’ve created a new avenue for resale by unlocking the value in their non-restockable customer-returned merchandise, and they can do so without cannibalizing their core customers, inventory or business.

02

We turn brands’ non-restockable customer-returned merchandise into a treasure hunt targeting new customers.

03

Brands can save on logistics costs, warehousing and carrying costs by our Smart Routing service.
Retailers Report That Sustainability, Revenue, and Brand Loyalty Are Biggest Benefits of Resale

Nearly half

of retailers without a resale program say it’s critical to hire a third-party to manage it.

Nearly 2 in 3

retailers who offer resale say resale will be integral to the company’s long-term growth strategy.

45%

of retail execs who offer resale say they’re satisfying investor demands around ESG.

Top 3 benefits retailers with resale programs are seeing post-launch -

  • Increased sustainability
  • Increased revenue
  • Increased brand loyalty
Source: GlobalData Fashion Retailer Survey
We’ll take it all.

Wardrobe takes customer returns off of balance sheets and uses AI to find customers for the merchandise across the globe. Returns can be directly re-routed to us from customers or freighted from your DC.

Wardrobe combines data with artificially intelligent solutions to help brands & retailers monetize their customer-returned merchandise swiftly, and acquire new customers. Retailer names are never shared publicly.
How it works
We offer 2 systems to aggregate and resell your non-restockable returns

SmartRouted

We can integrate directly with your existing software or 3PL. The experience for the customer will not be any different from your current returns process.

Freighted

Rather than sell liquidation lots piecemeal, we’re a one stop solution. Moreover, because we sell DTC and can typically offer a higher recovery value.

Resale

Using machine learning, we screen for condition, map, price, market, resell merchandise and send earnings to brands.

Sustainability

Items that cannot be sold are sent to recycling. No items are ever disposed or send to landfill.

Reporting & Analytics

All resale data is visible in one dashboard for insights on shoppers, product performance and quality.

Reporting and Insights
Access a direct data feed with regular customer lifecycle visibility into the secondary market.
All resale data is visible in one dashboard for insights on shoppers, product performance and quality.
Resale on your own terms

Brand Protection

No channel conflicts

We sell only direct-to-consumer (not wholesale)
and you can set end-destination controls.

New customer
acquisition channel

Better value than
liquidators / jobbers

Sustainable

Wardrobe creates an avenue for quantifiable,
high-volume circular fashion.

Sustainability

100% of the items find a new purpose. 80% of items, regardless of condition, find a second life through a new customer. The rest are recycled or downcycled.

> 200%

Increase in returns sent to landfills since 2016. That’s 9.6BN lbs.

48M Tons

Of clothing are disposed worldwide every year

73%

Landfilled or incinerated

12%

Reused

<1%

Recycled into new clothes
Source: The Ellen MacArthur Foundation and the Circular Fibers Initiative 2017
Scroll to Top